We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name calling and threats to get what they want. Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of […]

Whether you ride a city bus or maneuver around them in traffic, “JUST DRIVE – Life in the Bus Lane” provides a rare look at life from the operator’s seat. Spanning five years, this book is a collection of posts from a Portland, Oregon bus operator’s blog about his job. From the unique perspective of […]

England 1189: Twin sisters Ellyn and Edwinna of Oakwood Glade are as different as night and day. Gentle, dark-haired, Ellyn wants love and family everlasting, while the ethereal, silver-blonde Edwinna longs for passion and wealth. When Ellyn weds Gregory of Osburgh, a knight from a neighboring manor, she hopes to find that love, but instead […]

He rescued her from hell. Now? She has to find a way to live with it. General Travis Bains has two daughters, one who is good, and one who is bad. Everyone knows Lindsey is the good one, and Jessie is the bad one. Jessie Bains is the other sister, the bad sister, which she […]